Dear Customers, welcome to www.gkero.fr

Orders submitted by customers outside France will be shipped with DHL with a tracking number.

It will be dispatched at the delivery address given by the Customer. Parcel will be sent with a packing list and invoice at the delivery address given by the Customer.

All orders are confirmed by email and set in delivery within 24 hours. 

Once set in delivery you will receive an email with a tracking number.

Once set in delivery your order is shipped from 24 hours to 5 days depending on the courntry.

For the European countries it is generally 24 hours.

For the United States, it is 48 hours to 3 days once the ordered items are set to delivery.

We set the ordered items in delivery within 3 days after your purchase (working days only, which except Saturday, Sunday, and public holidays).

Euro Zone (except France) :

Germany, Austria, Belgium, Finland, Spain, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal

Public Holidays (Customer service and Dispatching are closed):

- 1st January - New Year's Day

- Easter Monday

- 1st May - Mayday

- 8th May - End 1939-1945 War

- Ascension Day

- Whit Monday

- 14th July - National Day

- 15th August - Assumption Day

- 1st November  All saints Day

- 11th November 1918 - Armistice

- 25th December - Christmas Day

DHL is responsible for picking up your parcel from www.gkero.fr warehouse and for the delivery at the defined Customer’s delivery address. It is a 24 hours delivery approximately for all European countries. And 48 hours to 5 days worldwide depending on the countries. Your parcel is delivered during working hours, between 9:00 am and 6:00 pm. The Customer has to provide a valid telephone number and detailed address with floor, building name or number and door code if needed. One sole carrier is in charge of the delivery. In case of absence, the carrier will leave a slip with plan of date and time range for next delivery. The Customer may call DHL Customer Service to change date and time range should be the one indicated on the slip be inconvenient. After 3 non-deliveries, the pending delivery parcel is kept in the nearest DHL office. For your convenience, the parcel may be delivered to a neighbor; the carrier will notify the Customer on the delivery slip and it will be indicated on your online delivery follow up.

Should a delay occur please write to eshop@gkero.fr

Do not accept a damaged parcel (parcel that has been visibly open or damaged). Parcels are faultless when leaving G.KERO SARL warehouse and should be in the same state when delivered to the Customer. Should you receive a damaged parcel in your mail box or should your keeper sign for a damaged parcel without inspection nor notification then the parcel is considered valid and accepted and we would not consider the damage or potential loss and therefore would not accept any refund claim a posteriori.

Delivery Cost

Europe delivery. 

Shipping cost : 20 euros

World delivery

Shipping cost : 30 euros

Custom fees

Purchase outside European Union may be submitted to custom or import duty once the parcel reaches it's destination. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may contact your local customs office for further information or search on google such informations.