Dear Customers, welcome to www.gkero.fr

1. Standard Returns Policy:

Subject to the European Parliament and Council Directive regulating Consumers rights, the Customer has fourteen (14) clear days after reception of the Goods in which to exercise his right of withdrawal without giving a reason therefor or incurring a penalty. Within twenty-eight (28) days (as fourteen (14) days add on to the fourteen (14) days withdrawal delay), the Customer can return the delivered Goods in their original packaging, complete with tags and any related accessories or instruction booklets, together with the filled out return slip.

Please send your return to the following address:

G.KERO

12 rue du Sentier

75002 Paris

FRANCE

Phone. 00 33 (0)9 80 47 71 85

The cost of returning the goods shall be borne by the Customer. A refund (excluding the return delivery charges) will be issued to the means of payment used for the purchase, within fourteen (14) days following the customer request or, if later, following the delivery of your return parcel in our warehouse or upon receipt of its delivery proof.

Damaged articles, not in the same condition as when sent originally as well as worn and washed items, will not be reimbursed.

For any claim, we kindly ask the Customer to write by email at : eshop@gkero.fr

Or by phone : 00 33 (0)9 80 47 71 85

 From Monday to Friday from 10am to 13h30 and from 3pm to 6pm. GMT PARIS

 

2. Exchange of Goods and refunds in case of faulty items of non compliance.

The Customer shall advise G.KERO SARL of the non-compliance of the Goods of the contracted order within 7 days after delivery by email to eshop@gkero.fr. On the Company agreement, the Customer shall return the Goods in their original packaging, complete with tags and any related accessories or instruction booklets, together with a copy of the original invoice to Service Retour G.KERO, SAUERBREI LOGISTICS, 11 Rue de la Marne, 77400 Saint Thibault des Vignes, FRANCE. It is the Customer’s responsibility to obtain proof that the goods have been returned, by returning the items by registered post or by such other means which gives proof of date of postage and delivery. Should the non-compliance result in a human error from our part or in the delivery of a faulty item, we will bear the cost of the return. In all other instances, the cost of returning the goods shall be borne by the Customer. G.KERO SARL shall exchange the faulty item(s) or shall issue a refund, in accordance with the Customer’s choice. In the instance that the Goods cannot be exchanged, a refund will be issued by the Company to the original card that was used for the purchase within 30 days of receipt of the return in our warehouse, such refund will include the delivery charges should the complete order be faulty.

Notwithstanding the specific warranties delivered to the Customer for a specific delivered product, the Goods sold buy the Company comply with legal warranties of European parliament and Council Directive 1999/44/EC.

Dear customers, please note that we do not accept items or size exchanges.